Privacy Policy

1. Introduction

BOSOPT ("Company", "we", "us", or "our") is committed to protecting the privacy of our users ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our route optimization services, including our website (bosopt.com), mobile applications (BOSOPT Driver App), and APIs.

Our mobile application is a B2B (Business-to-Business) solution intended for use by authorized drivers of our corporate clients. Our web platform serves fleet managers and operations teams managing route optimization.

2. Information We Collect

2.1. Account and Personal Information

Information provided by you or your employer to access our services:

• Account information (name, email address, company name)
• Driver ID and authentication credentials
• Contact information (phone number, mailing address)
• Payment information processed securely through Stripe

2.2. Location Information

Our mobile application collects location data to perform its core functions:

• Precise Location: Used for accurate routing, navigation, and delivery tracking while driving.
• Background Location: Location data may be collected even when the app is closed or not in use, enabling fleet managers to track vehicles and assign tasks efficiently (if permission is granted).

Off-duty / Logged out: We do not access, collect, or store location information from a driver's device when the driver is logged out or off-duty. Location tracking is active only while the driver is on an assigned route.

2.3. Route and Delivery Data

• Route and delivery data uploaded for optimization
• Delivery status updates and completion records
• Usage data and analytics to improve our services

2.4. Device and Technical Information

To detect errors and improve app performance:

• Device model, operating system version
• IP address
• App crash reports and performance data
• Unique device identifiers
• Cookies and similar technologies for website functionality

2.5. Visual and Media

For features such as Proof of Delivery:

• Camera access (to take photos)
• Gallery access (to upload photos)

3. How We Use Your Information

The collected data is used for the following purposes:

• Service Provision: To display assigned routes, provide navigation, complete delivery processes, and run route optimization.
• Operational Efficiency: To enable vehicle tracking, reporting, and fleet management for your employer.
• Transaction Processing: To process payments and manage subscriptions.
• Communication: To send notifications about task updates, technical notices, and support messages.
• Development and Security: To fix errors, ensure security, monitor usage trends, and improve performance.
• Fraud Prevention: To protect against fraudulent or unauthorized activity.

4. Sharing Your Information

We do not sell your personal information. Your information may be shared in the following situations:

• With Your Employer: As this is a B2B application, your location data, task statuses, and proof of deliveries are shared with the company you service (your employer/fleet manager).
• Service Providers: With trusted third-party service providers for data storage, mapping services, payment processing, and analytics.
• Legal Requirements: When required by law or to respond to legal processes.

5. Third-Party Services

Our platform uses third-party services to deliver its core functionality. Their own privacy policies apply:

• Mapping and Navigation: Google Maps Platform for maps, geocoding, and route navigation.
• Cloud Infrastructure: Industry-standard cloud providers for secure authentication, data storage, and computing.
• Payment Processing: Stripe for secure payment handling.
• Error Monitoring: Crash reporting and performance monitoring tools to improve app reliability.

6. Mobile App Permissions

The BOSOPT Driver App is available on iOS and Android and may request the following device permissions:

• Location: Required for routing and navigation. "Always Allow" (iOS) or "Allow all the time" (Android) may be needed for background fleet tracking.
• Camera: To capture proof of delivery photos.
• Photo Library / Storage: To save or upload delivery photos.
• Phone: To initiate calls to customers or the operations center.
• Notifications: To receive task assignments and delivery updates.

You can manage these permissions through your device settings (iOS: Settings > BOSOPT Driver, Android: Settings > Apps > BOSOPT Driver). Disabling certain permissions may limit app functionality.

7. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet can be guaranteed to be 100% secure.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Route and delivery data is retained according to your subscription terms. You may request deletion of your data by contacting us.

9. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability

10. Managing Your Preferences

You have the following choices regarding your data:

• Location tracking: You can disable location permissions through your device settings at any time. Background location can be revoked without affecting basic app functionality.
• Push notifications: You can opt out of push notifications through your device settings. Note that this may affect your ability to receive task assignments.
• Camera and storage: You can revoke camera or storage permissions at any time. Proof of delivery photo features will be unavailable without these permissions.
• Account deletion: You may request deletion of your account and associated data by contacting us at info@bosopt.com.
• Data export: You may request a copy of your personal data by contacting us.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We periodically review and update this Privacy Policy to describe new features or changes to our practices. You can determine when this policy was last revised by referring to the "Last updated" date at the top of this page.

If we make significant changes, we will notify you through a prominent notice within our services or via the email address associated with your account. If you do not agree with the updated policy, we recommend you discontinue use of our services.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@bosopt.com
• Website: www.bosopt.com/contact